Our Incredible Staff



Karen San Andres, Registered Physiotherapist

Karen San Andres,
Registered Physiotherapist

Karen San Andres (Neill), Reg. PT, lovingly founded ellephysio on the premise that a client’s success comes from finding confidence from within. Her welcoming clinic in Oakville recognizes the growing demand for physiotherapy that caters to the unique needs of women.

Since 2005, Karen has been skillfully helping patients get stronger, improve balance, and heal from injury. She enjoys working with women and girls of all ages and abilities, seeing treatment as a partnership with her patients. Karen has helped seniors restore their strength and freedom, pregnant women heal sore hip joints, and preteens improve athletic performance. She is especially interested in activity, exercise, training, and treatment for dancers, rep sport players, marathon runners, and weekend warriors.

In December 2012, the Canadian Academy of Manipulative Physiotherapy (CAMPT) awarded Karen with the internationally recognized Fellowship designation. Her six-year journey to Fellowship included being mentored by some of Canada’s leaders in manual (hands-on) therapy. Karen now serves as a mentor to those following the same training path. She has also completed the Discover Physio series of courses, designed to hone physiotherapists’ skills in clinical problem-solving, and is working through an intense training series focused on treating pelvic health concerns for men and women.

Karen holds Bachelor degrees in both Psychology and Life Sciences from Queen’s University and a Masters in Physiotherapy from the University of Queensland in Brisbane, Australia.

The ellephysio clinic truly reflects Karen’s warmth and desire to help and empower others. The space, the team, and the culture are an extension of her personal dedication to treating women and their families in an environment they can feel comfortable in. For Karen, ellephysio is more than a clinic; it’s the realization of a dream, bringing providers and patients together on a journey toward healing and health.


Jennifer Denys, Registered Physiotherapist

Jennifer Denys,
Registered Physiotherapist

Physiotherapist Jennifer Denys is grateful to be firmly planted at ellephysio – a clinic that shares her passion for helping people while empowering them to contribute to their own healing.

Jen has been a physiotherapist since 2003. She holds a Master of Science (Physiotherapy) from McMaster University and a Bachelor of Human Kinetics from Trinity Western University. She has completed post-graduate advanced training in Manual Therapy (Level 4, Orthopedic Division, Canadian Physiotherapy Association); Contemporary Acupuncture (McMaster University); Diaphragm/Pelvic Floor Piston (Level 2, Julie Wiebe PT); and Certification as a PfilatesTM (Pelvic Floor Pilates) Instructor via Dr. Bruce Crawford.

Jen has been active in dance, fitness, and music since her childhood. Complementing her work at ellephysio, Jen continues to treat elite ballet students at Canada’s National Ballet School (NBS). Since 2005, she has been working with the artistic staff, not only to treat injury, but also to prevent injury and optimize the dancers’ potential. This environment of excellence has given Jen a uniquely rich understanding of the human body, which she shares with clients looking for greater physical well-being, no matter what the starting point. She always takes the time to discover the root of a person’s problem and helps her clients make the progress that has otherwise felt elusive.

In 2014, Jen quite organically became the co-creator of the BE CALM protocol and co-author of the document “Reasons to think twice before icing and what to do instead,” along with Rebecca Dietzel, a biochemist and NBS’s nutrition consultant.

Jen continues to dance via classes, improvisation, choreography, and performance.  She also sings regularly as part of the musical leadership teams of her church. With her husband and two beautiful stepchildren, she swims, runs, and hikes, and is committed to a whole foods lifestyle.


Massage Therapist


Erin Chaisson, Registered Massage Therapist

Erin Chaisson,
Registered Massage Therapist

Registered massage therapist Erin Chaisson enjoys helping others move better, feel better, and live the fullest life possible. She loves teaching people about their bodies so they can achieve quality of life without restriction and pain.
Erin earned an Honours Bachelor of Science at the University of Guelph, then went on to study massage therapy and sports injury therapy at Canadian Therapeutic College. Her background in kinesiology and massage, along with her CanFit Pro certification as a personal trainer, gives her a unique and well rounded perspective when planning and implementing treatment. At ellephysio, she sees herself as the soft tissue expert piece of the rehab puzzle, complementing the work of other practitioners to help clients recover and return to sport, work, and life.
Erin’s massage therapy career has seen her providing therapeutic and relaxation style massage treatments to a variety of  clientele, including athletes at all levels, pre- and post-surgical patients, people with temporomandibular joint pain,  and those recovering from injury or concussion. She appreciates, lives by, and teaches the “confidence within” motto of ellephysio and is excited by the female focus of the clinic. She loves treating expecting women, as well as teaching new mothers about the power of infant massage.
While lending her talents in a volunteer capacity, Erin has provided massage and sports therapy treatments to gymnasts, volleyball and soccer players, and wrestlers, and she regularly applies her knowledge of sports biomechanics in treatments. Her community outreach includes working with cancer survivors, pregnant women, and in a long-term care facility.


Naturopathic Doctor


Dr. Tiffany Heikkila, Naturopathic Doctor

Dr. Tiffany Heikkila, Naturopathic Doctor

Naturopathic Doctor Tiffany Sahakian Heikkila is extremely passionate about the holistic medicine that she practices and truly believes in finding the underlying root cause to disease. She focuses on all aspects of health while creating a welcoming environment for every member of the family. Tiffany has a special interest in weight loss and nutrition, women’s health issues and pediatric health. Being a mom of two happy and energetic toddlers, Tiffany understands the importance of raising healthy children to ensure a healthy adulthood. While practicing Naturopathic medicine, her husband is an anesthesiologist which allows her to have a unique perspective and acceptance for both Eastern and Western medicine. Tiffany’s extensive range of therapeutic modalities includes nutritional education, weight management, detoxification, acupuncture and Traditional Chinese Medicine, botanical medicine, homeopathy and lifestyle counseling.

Tiffany is a graduate of the accredited postgraduate program from the Canadian College of Naturopathic Medicine. Prior to her Naturopathic studies, she received her Honours Bachelor of Science degree in Biochemistry with a minor in Psychology from McMaster University. This was followed by her Master’s degree in Human Health and Nutritional Sciences from Guelph University. It was during this time that Tiffany realized her passion for Naturopathic medicine and the ability to drastically improve the lives of others using natural therapies. She is a member of the College of Naturopaths of Ontario.

Tiffany is so happy to be a part of the Ellephysio team and available to see all patients, from pediatric to geriatric. She believes in building a strong relationship with her patients and in educating others on the benefits of leading a happy and healthy lifestyle!

Indian Head Massage


The caring and spiritual Melissa Siepmann is the talented person responsible for adding Indian Head Massage to ellephysio’s growing variety of services. Melissa says that when she met the ellephysio team and saw their incredible energy and passion, she just knew she had to work with them.

Indian Head Massage is a relaxation massage that focuses on the head, neck, shoulders, and back. The treatment has therapeutic benefits and relieves general stress and tension. Melissa’s clients boast about her natural instincts, and how she quickly understands what they need during each unique visit. They also point to her compassion, energy, and ability to leave them refreshed and feeling well.

Melissa became interested in healing others in 2011 after her first Reiki session. She was amazed when she felt immediate benefits and jumped quickly into learning how to become a practitioner. By February 2013, she was certified as a Reiki Master. While studying Reiki and other healing arts, she found her true passion – Indian Head Massage. Today she is inspired to share the many gifts of holistic healing with others, whether her clients seek calming relaxation, improved energy and spirit, or relief from aches and pains.



Personal Training & Pilates


Laurie Brager, Personal Trainer

Laurie Brager, Personal Trainer & Physiotherapy Assistant

Having been through the experience of a dramatic career and lifestyle change, Laurie Brager truly appreciates ellephysio’s “confidence from within” philosophy and understands how important it is to be supported along your journey to success.

After working in business for more than 20 years, Laurie turned her passion for helping others and enthusiasm about health and fitness into a highly rewarding career as a personal trainer. Now in her 50s (and more fit than she has ever been!), Laurie is a trainer with abundant energy and a gentle but challenging motivational style that inspires clients to embrace active lifestyles.

Laurie is certified in Personal Fitness Training, Older Adult (50+) Fitness, and Nutrition and Wellness. Because she is Bone Fit™ trained by Osteoporosis Canada, Laurie is able to provide suitable exercise programs to help women increase bone density and strengthen bones. Through the organization’s “Speaking of Bones” program, she educates others about the disease, with a particular focus on building and maintaining healthy bones through exercise, nutrition, and lifestyle choices.

Laurie creates safe, fun, effective programs customized to clients’ goals and fitness levels. She especially enjoys watching clients gain confidence as they improve their health and wellbeing. ellephysio’s unique female focus – believing in, caring for, and motivating women – inspired Laurie to join its dynamic team of professionals.


Michelle Cheshire, Pilates Instructor

Michelle Cheshire, Pilates Instructor & Physiotherapy Assistant

Michelle Cheshire’s passion for Pilates allows her to help clients at all ages and stages get the results they need for improved wellness. Her unique approach to movement and the body-mind connection fits nicely with ellephysio’s commitment to providing integrated, holistic services.

Because Pilates exercises can be modified to suit any client, Michelle is able to help people manage their difficulties by correcting alignment and posture, and getting the right muscles working in the right way. She works with precision and patience to help her clients feel better, whether they are recovering from surgery or injury, moving through pregnancy, or seeking improved athletic performance.

Michelle’s enthusiasm for continuous learning is evident in her educational background. Her schooling and career began in South Africa, where she earned her Bachelor of Science degree in human kinetics and ergonomics. With Pilates training and certification achieved through Body Arts and Science International (BASI), Michelle is proficient in many specialities suited to all client types. Her knowledge of human anatomy and physiology, combined with her understanding of human movement and biomechanics, makes her especially gifted at tailoring workouts and rehabilitation plans to a client’s specific needs. Staff and clients of ellephysio know Michelle to be friendly and positive, with a solid work ethic and highly professional approach.

Michelle is currently enjoying maternity leave after welcoming a baby boy to her family. We look forward to her return later in 2017.


Karen Roy, Pilates Instructor

Karen Roy, Pilates Instructor, Personal Trainer and Physiotherapy Assistant

After spending over 20 years in the Corporate world and travelling throughout North America, Karen Roy said good bye to that crazy hectic lifestyle and transitioned her part time  passion for health and wellness to full time.

Karen is a health coach, entrepreneur, business mentor, International STOTT certified  Pilates, Piloxing and Total Barre instructor, Author & Speaker and of course is MOM to her 2 teenagers Ethan and Haley and her four legged fur babies Jaxon and Milly.

She loves inspiring and mentoring other like minded men and women who want the most out of life, who won’t settle and who embrace every day with zest!

Support Staff


Susan Harris, Administrator

Susan Harris, Administrator

Admin whiz Susan Harris was once a patient of ellephysio, and benefitted a great deal from Karen San Andres’ professional knowledge and support. As Karen set out to expand her practice and open a new clinic, Susan offered her support and her skills in reception and office administration. Her past experience included several professional and volunteer roles, and she once owned and managed her own business.

After serving with a smile as receptionist for 4 years, Susan moved on to some other pursuits for her professional and personal growth. She remains connected to ellephysio as part-time bookkeeper extraordinaire.



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